Frequently Asked Questions (FAQ):


How do I get assistance with my Pet Photo Saver?

If you need help with your Pet Photo Saver, you can contact us three different ways:

  1. Email: If you’re not in a rush, simply email our customer support at We try to be as responsive as possible and get back to you within 1-2 hours.
  2. Call 877-382-0949: If we aren’t available right away, leave a voicemail and we’ll call back shortly!


My Pet Photo Saver copied photos with no pets.  Why?

While the Pet Photo Saver device is pretty accurate, mistakes happen! Photos with certain animal-like features (think a fuzzy blanket or a beautiful set of hair) may be mistaken as your fur baby’s photos. Don’t worry - we’re always improving our software to bring you the most accurate version of our pet scanning software.  

My Pet Photo Saver didn't hold "thousands of photos."  Why?

Depending on the smartphone, your photos can be taken at extremely high resolution photos. In fact, it's such high resolution that every photo can be blown up to the size of a billboard at perfect resolution!  We guesstimate that each photo is around 4-5 MB. These high resolution photos may take up more space and hold less than the thousand.


My Pet Photo Saver is full.  How can I purchase another one?

Easily purchase your next drive at


Do you offer discounts?

Yes, please join our Pet Photo Saver Community to stay in the know about our latest updates and discounts. Subscribe to our newsletter at the bottom of this page!


Will Pet Photo Saver scan videos for pets?

We're working on it. Right now, Pet Photo Saver scans only for pet photos, but once our video feature is ready you'll be the first to know! Simply sign up for our newsletter at the bottom of the page to become a member of our Pet Photos Saver Community.


I want to feature Pet Photo Saver in my next event / publication. Who do I talk to?

You can reach out to our team at 


I know someone who LOVES their pet.  Do they need a Pet Photo Savers?

If you know someone who loves their pet and could use a Pet Photo Saver, please share our product with them!