Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email or phone (below).

FAQ

About Pet Photo Saver

How do I get assistance with my Pet Photo Saver?

If you need help with your Pet Photo Saver, you can contact us in two different ways:

Email: If you’re not in a rush, simply email our customer support at questions@petphotosaver.com. We try to be as responsive as possible and get back to you within 1-2 hours.

Call 877-382-0949: If we aren’t available right away, leave a voicemail and we’ll call back shortly!

My Pet Photo Saver copied photos with no pets. Why?

While the Pet Photo Saver device is pretty accurate, mistakes happen! Photos with certain animal-like features (think a fuzzy blanket or a beautiful set of hair) may be mistaken as your 4-legged family member's photos. Don’t worry - we’re always improving our software to bring you the most accurate version of our pet scanning software.

My Pet Photo Saver didn't hold "thousands of photos." Why?

Depending on the smartphone, your photos can be taken at extremely high resolution photos. In fact, it's such high resolution that every photo can be blown up to the size of a billboard at perfect resolution! We guesstimate that each photo is around 4-5 MB. Videos will also take up more space on the Pet Photo Saver drive. Just looking to backup your pet photos? Head to the in-app Settings, where you can turn off the find pet videos feature. These high resolution photos and videos may take up more space and hold less than 4 thousand photos.

Do you offer discounts?

Yes, please join our Pet Photo Saver Community to stay in the know about our latest updates and discounts. Subscribe to our newsletter at the bottom of this page!

Will Pet Photo Saver scan videos for pets?

Yes! Pet Photo Saver will scan your entire camera roll to find all of your photos and videos of your pets. This feature can be turned on or off in the Settings.

I want to feature Pet Photo Saver in my next event / publication. Who do I talk to?

You can reach out to our team at marketing@petphotosaver.com

Orders & Returns

How can I track my order?

When your order is processed and shipped, our shipping software will automatically generate an email to the address with which your order was placed. This email will contain the order information details, including the FedEx tracking number.

Please allow up to 24 hours for any tracking information to appear. You can then track the package by going to https://petphotosaver.com/account/login and logging into your account. You can also track your package by clicking the tracking number link within the confirmation email.

If you experience any issues throughout this process, please call or email us at orders@petphotosaver.com and let us know about it. We are happy to assist you in any way that we can!

What about orders for delivery outside the U.S?

At this time we are only shipping orders to the U.S and Canada.

Canada deliveries: When possible we will ship from inventory in our Canadian Amazon Warehouse to avoid GST charges, which means your order may potentially be fulfilled by Amazon.

Tracking shows my package is not moving. What should I do?

Call or email us ASAP @ 877-382-0949! We are happy to assist you in getting to the bottom of the situation and will re-ship your order, if applicable!

Tracking shows my package was delivered but I never received the item. What should I do?

First, check around your house; look around each door, in your mailbox, on the side of the porch, between the screen and front door to make sure it was not delivered to an unusual place. If that does not produce the missing package, call your local Post Office and ask about the shipment, providing the tracking number that was emailed to you.

If the Post Office cannot help you locate the package, please let our support team know. Email orders@petphotosaver.com or call us at 877-382-0949 to speak with one of our Customer Service Reps. You will need to fill out, sign and email an affidavit (form download - link below) stating that you never received the package in order to move forward with the claim process.

Can you overnight my shipment?

Yes, we can overnight shipments! Please choose the overnight shipping option at checkout, and your package will be shipped via FedEx Standard Overnight. Also, any order placed after 11:30 AM ET may not be processed for overnight shipment until the next day.

How do I change my shipping address?

Each new order requires the submission of a shipping address. If you have already submitted an order, and realize the incorrect address was given, please call or email us at orders@petphotosaver.com ASAP to provide the correct address, before your order has processed and shipped.

Get in touch

Have questions about your order, or a general enquiry?

Email our customer support at questions@petphotosaver.com or give us a call at 877-382-0949.